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Policies and Procedures

On this page we have a list of some of the most important policies we want you to read, remember it is part of your job to make sure your have read and are up to date with ALL our policies and procedures.

How to Access ALL of our Policies and Procedures

Rights and Responsibilities

Read up on these policies:

  • Abuse, neglect and exploitation
  • Advocacy
  • Bullying, harassment and discrimination
  • Decision Making and Consent
  • Diversity and Inclusion
  • Participant Rights
  • Person-centred practice
  • Privacy and Confidentiality

Governance and Operational Management 

Read up on these policies:

  • Complaints Management
  • Continuity of Supports
  • Continuous Improvement
  • Human Resources
  • Incident Management
  • Information Security
  • Maintenance, Records and Audit
  • NDIS Code of Conduct
  • Risk Management
  • Staff Records
  • Worker Screening
  • Pandemic Management
  • TLC First Code of Conduct

TLC Related Policies

Read up on these policies:

  • TLC Mission Statement
  • Dress Standards Policy
  • Induction Policy
  • Staff Exit Policy
  • Grievance Policy
  • Social Media Policy
  • Professional Development Policy
  • Transporting Participants in Private Vehicles Policy
  • Covid-19 Management Policy
  • Mental Health and Wellbeing Policy

Provision of Supports

Read up on these policies:

  • Restrictive Practices
  • Entry and Exit
  • Referrals
  • Service Agreement Management
  • Support Provision
  • Working with Participant Support Networks

Provision of Supports Environment

Read up on these policies:

  • Work Health and Safety
  • Medication
  • Waste Management

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